Ordering Information

At Tom’s Garden Equipment we aim to provide you, the customer, a top sales service. Focusing on 100% Customer Satisfaction, providing the very best quality garden tools and equipment we aim to ensure that your experience on using the Tom’s Garden Equipment web site is one that will make you want to recommend us to your friends. Our experienced team are here to help you and give you any advice that you may need.
If you cannot find the product that you are looking for, please contact us as we are able to supply most makes and models

We commissioned our site with the following aims in mind.

1. Security - The security of our customer’s payment is our top priority in the online shopping environment. We neither see nor hold credit card data. All credit and debit card transactions are undertaken through PROTX, one of the largest and most respected credit card processing companies, using the most advanced encryption technologies to ensure absolute confidentiality.

2. Privacy - We can assure you that the information that you provide us will not be shared with anyone else. Please see our Privacy Statement Page for more info.

3. Ease of Use - We believe that the design of our site provides an easy and intuitive way to find the products you require.

Either select from the Product Categories on the left, use other sections such as Special Offers or Best Sellers to find what you are looking for. You can also simply enter a keyword in the search box at the top of the page or refine your search using the Refine Search feature that appears on the right after searching.

4. Delivery Information - We offer free oil and free delivery to residents of the U.K. mainland for all order over £150.00. Orders below that amount are charged £5.95 delivery charge. Delivery is normally the next working day for orders received before 2.00pm. In the event that your order will take longer than this, we will contact you to notify you of the expected delivery date, and you will have the option to cancel if you wish.

5. Stihl Products - Stihl have a strict policy in place with regards to selling their products online. Once you have placed your order our sales staff will ring before despatch to confirm delivery details, safety aspects of the machine and to take your payment.

6. Returns Policy - If you are not delighted with your purchase you have the right to cancel within seven days of your purchase, or seven days from the receipt of the goods (whichever is longer). If you cancel your order you will have your payment refunded (minus any carriage costs), provided you return your goods in perfect condition, with all packaging and instructions, to us at the address shown on the contact us page. Before returning any goods please phone our office for a returns number.