5. Returns Policy - If you are not delighted with your purchase you have the right to cancel within 14 days of your purchase, or 14 days from the receipt of the goods (whichever is longer). If you cancel your order you will have your payment refunded (minus any carriage costs), provided you return your goods in perfect condition, with all packaging and instructions, to us at the address shown on the contact us page. Before returning any goods please phone our office for a returns number.
When you are returning faulty goods or an incorrectly-supplied product, we will cover the cost of returning the item. Please contact us to arrange this.
If you are returning goods for exchange or refund, where the goods were neither incorrectly-supplied nor faulty, we will not be liable for your postage costs. Exchanges will incur the cost of posting the replacement item(s) to you.
6. Faulty Goods - If you have a faulty item that is less than 30 days old, please contact us for a refund/replacement. If the item is more than 30 days old, please contact either Toms Garden Equipment or the manufacturer and they will discuss the problem with you and the process for a repair/replacement.
7 WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Toms Garden Equipment is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new chainsaw from us we would accept their old chainsaw and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.